#1. Incorrectly Recording the Authorization Number

This one seems obvious and simple, but it is the most common error that occurs when sending an EDI Invoice. Make sure to take extra care and verify that the referral or dispatch number you enter in your EDI software matches what is on your work order dispatch from the insurance company.

How Can Omega Help?

Omega EDI offers live linking with SGC Network, LYNX Services, and GNCS. This way you can be assured you have the right authorization number before you even submit your invoice.

#2. Billing Incorrect Rates of the Invoice

• Pay close attention to the billing rates you agree to on an authorization call and also what comes over on your work assignments. Insurance companies changes their rates every so often, so this can catch you by surprise.

How Can Omega Help?

Live linking with Omega EDI will validate your billing rates before you invoice the job. This will help you not to be caught off guard with a billing rate discrepancy.

#3. Listing the Wrong Vehicle on the Invoice

This one is more common on repair only jobs, but it is a fairly common mistake to record the vehicle information off of an insurance card or taking the VIN number over the phone from the customer and then fail to notice that you are actually working on a different car. It is a good rule of thumb to always verify the VIN off of the vehicle.

How Can Omega Help?

Pre-validation with Omega EDI will notify you if you have the wrong vehicle listed on the invoice prior to submitting your invoice. Making it easier to catch the mistake before your customer leaves.

#4. Failing to Get Prior Approval on Special Items

#5. Incorrectly Filed Claim Types