Phase 2 - Proactive Communication

by Shawn PetersonPosted in Customer Experience

When a driver discovers a cracked windshield or damaged auto glass, their first priority is getting the problem resolved quickly and reliably. But beyond the repair itself, today’s customers expect clear communication, real-time updates, and a professional service experience from start to finish. ...

Building a Customer Journey for Auto Glass

by Shawn PetersonPosted in Customer Experience

### **Technology That Transforms Each Interaction into Revenue and Loyalty** In today’s competitive auto glass market, winning a customer is only the beginning. The true advantage lies in guiding each customer seamlessly from initial discovery to becoming promoters. Omega EDI delivers a complet...

Buy Now, Pay Later Options for Auto Glass

by Aric HaaralaPosted in Payments

## Why Auto Glass Shops Need Software With Built-In Buy Now, Pay Later At Omega EDI, we work with auto glass professionals across the country, and we see a consistent pattern. With increasing deductibles and calibrations, sensitivity to cash pricing can outweigh salesmanship. Windshield replacemen...

5 Most Common EDI Invoicing Mistakes

by Aric HaaralaPosted in

## #1. Incorrectly Recording the Authorization Number This one seems obvious and simple, but it is the most common error that occurs when sending an EDI Invoice. Make sure to take extra care and verify that the referral or dispatch number you enter in your EDI software matches what is on your work...